Air India integrates Apple AirTag

Apple AirTag allows customers using Apple iPhone, iPad or Mac devices to securely track the location of their baggage.

Air India is the first airline in Asia to offer this integrated tracking service to guests.

Air India transports more than 100 million items of baggage annually, with more than 99.6% of items arriving together with the accompanying customer.  For the small proportion that does not, due to issues with airport baggage systems, flight misconnection or other factors, this new AirTag integration will help locate items and expedite recovery.

The integration builds upon the easy-to-use baggage tracking feature Air India offers on its mobile app and website, which leverages real-time information available from airports to keep guests informed.  For customers who have added their flight to the “My Trips” section of the app, baggage information becomes automatically available soon after the bags are checked-in, as well as on the “Track my Bags” tab of the website.  Customers may also scan the barcode on their baggage receipts to initiate tracking.

“At Air India we continue to innovate and introduce cutting-edge digital capabilities as part of our customer-centric approach. As we transform into a world-class global airline, we are excited to offer our guests an innovative option to help locate their baggage in case it does not arrive at the destination on schedule. We are confident that our guests will find the baggage location capability offered using Apple’s AirTag and Share Item Location feature along with Air India’s real-time baggage-tracking system on its website and mobile app quite helpful,” said Dr Satya Ramaswamy, Chief Digital & Technology Officer, Air India.