Air India inaugurates Air India Centre of Digital Innovation in Kochi

The centre will focus on developing customer-facing digital touchpoint technologies and cutting-edge data and Artificial Intelligence (AI) capabilities.

Air India CODi was inaugurated by the Chairman of Tata Group, N Chandrasekaran whom shared his vision of a data-driven, AI-infused future for Air India and the larger Tata Group. Noting the AI-driven advancements in today’s scenario, he urged the teams to develop digital interfaces and experiences that will enhance intelligence and empathy at Air India’s customer-facing digital touchpoints.

Campbell Wilson, chief executive officer & managing director, Air India said: “We are very excited to announce Air India CODi that will help further strengthen India's innovation ecosystem. At Air India, we believe equipping our frontline employees with tech-enabled systems will help us provide greater level of customer service to our guests. To this end, the team at Air India CODi will continue to develop cutting-edge AI solutions that will delight our guests.”

“The Air India Centre of Digital Innovation will be a space for collaboration and innovation for our talented workforce that will focus on developing customer-facing digital touchpoint technologies and cutting-edge data and AI capabilities. In the last two years, the team has made significant contributions to elevate customer delight through digital touchpoints as well as AI and data-driven decision-making capabilities across all our internal departments, as part of Air India’s Vihaan.AI transformation program. I am confident that Air India CODi will help further enhance the experience of our guests,” added Dr Satya Ramaswamy, chief digital and technology officer, Air India.