Flynas reduces computer downtime through Nexthink system

The airline selected Nexthink through its partner ProgressWays in a search to find ways to get better visibility of its IT infrastructure; in order to streamline operations and offer uninterrupted service to its passengers.
Any malfunction of the IT infrastructure can have significant repercussions on an airline’s turnover and profitability. The airline said that the Nexthink solution offers Flynas real-time visibility and reliable IT analytics of its entire infrastructure from an end-user (employee) perspective. This enables the IT team to better understand how the applications / system are being used by each employee (end-user) in different office locations and where problems persist – allowing them to detect and solve problems faster.
“Together, ProgressWays and Nexthink have been invaluable in improving our incident management and helping us reduce the time spent on discovering and resolving problems,” said Abdulnaseer Albalwi, IT Operations Manager at Flynas (pictured right) . “Previously, during peak business periods, we were managing up to 100 troubleshooting incidents per day and thanks to Nexthink, that number has now been reduced significantly to 4 or 5.”