Flight services and support http://www.timesaerospace.aero/ en Thu, 24 Apr 2025 09:12:46 +0100 Emirates unveils new travel store concept in Jakarta http://www.timesaerospace.aero/news/flight-services-and-support/emirates-unveils-new-travel-store-concept-in-jakarta

This follows the successful launches of Emirates’ Retail Stores in Hong Kong and Manila, as part of the airline’s continued investment in the region.

Located in Sequis Tower, the new retail space spans 221 square meters.

“We are delighted to launch Emirates’ newest travel store in Indonesia, bringing our world-class hospitality and personalised service even closer to our valued customers. This innovative concept reflects our commitment to excellence, customer-centricity, and delivering seamless travel experiences. By blending cutting-edge technology with the expertise of our dedicated consultants, we aim to offer a holistic travel experience for customers, starting from the moment they begin planning their journey – all the way until they board our aircraft.” said Orhan Abbas, Emirates’ senior vice president, commercial operations, Far East,

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Emirates has officially opened its reimagined Travel Store in Jakarta, Indonesia.

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Thu, 24 Apr 2025 08:12:46 +0000 eNethersole 69850 at http://www.timesaerospace.aero
Skywards Everyday and EmCan to offer UAE customers more rewards http://www.timesaerospace.aero/news/flight-services-and-support/skywards-everyday-and-emcan-to-offer-uae-customers-more-rewards

Emarat rewards customers with EmCoins for every purchase of products and services across all Emarat stations, to roll out a two-way points conversion in which members can convert Skywards Miles to EmCoins, and vice versa.

Dr. Nejib Ben Khedher, divisional senior vice president Emirates Skywards, said: We’re pleased to announce our first Skywards Everyday points conversion partner – EmCan by Emarat, a pioneering energy provider in the UAE. Our members can now convert EmCoins earned from purchases made at Emarat service stations into Skywards Miles; and convert Skywards Miles into EmCoins to unlock a new range of rewards across fuel, travel and lifestyle.”

Ali Bin Zayed Al Falasi, chief retail officer and senior vice president of marketing at Emarat, added: "At Emarat, we're committed to enhancing our customers' experiences by offering greater value and flexibility. We’re pleased to be the first Skywards Everyday points conversion partner, empowering EmCan members to convert their EmCoins into Skywards Miles and unlock a world of travel and lifestyle rewards. This collaboration reflects our dedication to innovation and customer-centric solutions that make everyday purchases more rewarding.”

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Skywards Everyday, an app that enables members to earn Skywards Miles, has partnered with EmCan, the loyalty programme of Emarat.

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Mon, 21 Apr 2025 09:22:46 +0000 eNethersole 69836 at http://www.timesaerospace.aero
Opening up the doors of opportunity http://www.timesaerospace.aero/features/flight-services-and-support/opening-up-the-doors-of-opportunity

Opening up the doors of opportunity

MENA Cargo Boeing 737-300F

Two Bahrain-based air cargo companies have announced very different plans for the future. One will expand, the other will move into a completely new aviation sector.

Bahrain-based Texel Air has spread its wings as far as Australasia over the past two years.

The cargo specialist now operates four Boeing 737-800 Boeing-Converted Freighters (BCF) from Adelaide, Brisbane, Darwin and Perth, plus another from Auckland, New Zealand. It has a further five 737s – two -700 FlexCombis and three -800BCFs – based in Bahrain. Two years ago, the airline operated only four 737s.

The idea for expanding “Down Under” arose during the pandemic, when New Zealander John Chisholm, father of Texel Air’s CEO, George Chisholm, was ‘locked down’ in his home country and saw a gap in the market.

In 2023, Texel dispatched an initial 737-800BCF from Bahrain to fly for the New Zealand Post Office and Freightways – the two organisations are rivals in surface transport, but run a joint venture airline, Parcel Air Express. The Australian aircraft, meanwhile, operate in the livery of Team Global Express, another major package carrier.

“We just saw that we could add value, bringing our learning from the Middle East back to Australasia,” George Chisholm told Arabian Aerospace at the Bahrain International Air Show. Texel’s -800BCFs were a generation younger than the 737 ‘Classics’ flying with local carrier Airwork, with better range and payload capabilities.

Texel has been granted, extended diversion time operations (EDTO), the local equivalent of the US ETOPS regulations, which allow an aircraft to be a certain amount of time away from a diversion airport – 120 minutes in the case of EDTO. This allows Texel’s aircraft to undertake longer overwater sectors to destinations such as the Cocos Islands between Australia and Sri Lanka, and to Chatham Island off New Zealand.

However, despite the expansion, management of most aspects of the Australasian operation is still based in Bahrain.

Texel’s Bahrain-based operations, meanwhile, are heavily used by package operator DHL, which use two Texel aircraft, with a third aircraft used for surge operations in periods such as the busy winter season

More expansion is approaching: Texel aims to have a further three 737s in operation by the end of 2025

Meanwhile, MENA Aerospace is undergoing a major change in its focus, moving away from its cargo airline business to freight forwarding and providing hangar space around the region.

MENA Aerospace and Bahraini real estate developer Infracorp plan to build several maintenance facilities around the Gulf.

The first project will double the size of the company’s existing hangar at Bahrain International Airport, with the expanded facility hopefully operational within the next 24 months, said Infracorp’s head of special projects, Abdulaziz Tawfeeqi.

“The core of our business is to construct [but] this is our first venture into the aviation industry. In the hope of diversifying our portfolio, we came up with a collaboration with MENA Aerospace, who have the technical and operational know-how. We know how to build, they know how to operate.”

After the Bahrain project, the partners will look at Oman: “We see a lot of opportunities there. It’s a market that’s growing quickly,” Tawfeeqi said. Thereafter, the next obvious target is Saudi Arabia, which is rapidly growing its aviation eco-system as part of the Vision 2030 project to diversify the economy.

Managing director of MENA Aerospace, Dr Mohamed Ahmed Juman, said the new project marked a major shift in focus for the Group.

“When I started MENA, it was never supposed to be an airline,” he said.

The company initially held a private jet AOC, but then moved into cargo. However, by the time it got a freight airline AOC, the cargo market was already shrinking back to pre-pandemic proportions and the airline is now sub-optimal in size.

As a result, MENA Cargo Airlines will now dispose of its two 737-300F freighters.

“In addition, we’re focusing on our second pillar, the MRO business. Last year, we did around $15 million of work for third-party airlines.” Now, MENA will focus on developing hangars that will be leased out to MRO suppliers.

Alan Dron

Alan Dron

Alan Dron is air transport editor at Arabian Aerospace for which he has written since its launch.

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Wed, 02 Apr 2025 17:48:00 +0000 pIvanova 69774 at http://www.timesaerospace.aero
IndiGo launches IndiGoStretch on Delhi-Hyderabad http://www.timesaerospace.aero/news/flight-services-and-support/indigo-launches-indigostretch-on-delhi-hyderabad

IndiGo currently offers IndiGoStretch on all flights between Delhi–Mumbai and Delhi–Bengaluru. From April 15, 2025, this product will also be available on all flights between Delhi and Chennai. Alongside the offering on domestic network, IndiGoStretch is offered to the customers on Delhi – Bangkok route. By the end of this year, 45 aircraft equipped with IndiGoStretch will be inducted into the fleet.

IndiGoStretch offer a baggage allowance starting from 30 kg (two bags) in check-in and one bag of 12 kg in the cabin.

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IndiGo is set to enhance its premium offering by expanding IndiGoStretch—its tailor-made business product—to the Delhi–Hyderabad route starting April 15, 2025.

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Wed, 02 Apr 2025 09:18:22 +0000 eNethersole 69769 at http://www.timesaerospace.aero
Emirates launches Emirates Courier Express http://www.timesaerospace.aero/news/flight-services-and-support/emirates-launches-emirates-courier-express

To ensure Emirates Courier Express addressed industry-wide challenges, Emirates worked with various global customers to pilot and finesse the product, with the goal to make it as fast, reliable and flexible as possible, before launching to market. Over the last year, Emirates Courier Express transported several thousands of packages from the UAE, Saudi Arabia, Bahrain, Kuwait, Oman, South Africa and the UK. The average delivery time is less than 48 hours. Now, Emirates Courier Express is open for business, for businesses.  

Badr Abbas, Divisional senior vice president, Emirates SkyCargo said: “Emirates Courier Express is an evolution in how we move goods across the globe, at speed and at scale. Building on our world-class and well-established infrastructure, and reimagining traditional logistics processes where necessary, this innovative solution does not just meet the Emirates Gold Standard of reliability and excellence but sets a new benchmark for what’s possible. This is only the beginning of our vision to continuously innovate and lead the charge in the express delivery sector.”  

Traditionally, cross-border delivery is managed via a global hub-and-spoke model, with a package making multiple stops before arriving at its end destination. Emirates Courier Express has broken this mould. Just like passengers, packages will travel from origin to destination directly, leveraging the breadth of Emirates’ vast global network and near-unparalleled flight frequencies. This approach significantly reduces time in transit, reduces package handling and offers Emirates Courier Express customers’ a competitive edge in getting their goods to end users. Direct connectivity is matched with different service levels, ranging from next day urgent delivery to a two-day Premium service, along with a pipeline of innovative new products.

At launch, Emirates Courier Express will be active and available in seven markets, however the potential network growth is unlimited: wherever Emirates flies, Emirates Courier Express can deliver. Expansion to additional markets is already in the works.

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Emirates has launched Emirates Courier Express, an end-to-end delivery solution that is set to redefine the express delivery experience.

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Wed, 02 Apr 2025 09:12:45 +0000 eNethersole 69768 at http://www.timesaerospace.aero
Etihad Airways empowers communities in Sri Lanka through education initiatives http://www.timesaerospace.aero/news/flight-services-and-support/etihad-airways-empowers-communities-in-sri-lanka-through-education

As an example of its humanitarian aid efforts, Etihad supported St. Joseph’s Orphanage in Colombo, a refuge for abandoned children. During a heartwarming ceremony, Etihad Airways officially inaugurated new dormitory, kitchen, and canteen facilities, significantly improving the living conditions of the 500 children residing there. The airline also provided essential resources, including amenity bags, school supplies, blankets, and clothing, ensuring the children had access to the items needed for their well-being and development.

 

“Rooted in Etihad’s core values of unity and community, these efforts reflect our ongoing commitment to bringing people together for a shared purpose. With a firm belief that unity is a catalyst for meaningful progress, Etihad continues to foster collaboration, empower communities, and create a lasting impact wherever we operate." said Dr. Nadia Bastaki, Chief People & Corporate Affairs Officer at Etihad Airways.

“Etihad’s CSR efforts in Sri Lanka are part of our global commitment to making a positive impact. Last year, the airline’s community and volunteer programmes reached over 290,000 beneficiaries. As the UAE declares 2025 the Year of Community, we are proud to extend our efforts beyond the UAE, supporting communities across our global network,” Dr. Nadia added.

Etihad employees from a wide range of divisions, including airport services, network operations, e-commerce, financial reporting, operations, guest experience, and procurement, came together with a shared purpose, embodying the airline’s core value of unity for a common cause. Working hand in hand with local engineering partners, they brought these impactful projects to life across Colombo and Kandy.

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Etihad Airways has launched a series of transformative community outreach initiatives in Sri Lanka.

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Thu, 27 Mar 2025 07:29:07 +0000 eNethersole 69749 at http://www.timesaerospace.aero
Emirates Airlines supports education in India http://www.timesaerospace.aero/news/flight-services-and-support/emirates-airlines-supports-education-in-india

India is making reforms in its education system, continuously improving its infrastructure and resources to provide equal opportunities to children across the country. To support their efforts in rolling out access to education for underprivileged children, Emirates assisted the students of Smile Foundation with their schooling by providing 400 practical, stylish backpacks filled with stationery, and learning supplies.

The organisation was carefully selected as it serves local communities by creating a nurturing and inspirational space for disadvantaged youths to continue their education in a safe environment. The institute has a longstanding legacy of supporting youth and a particular focus on education. The initiative reinforces the airline's commitment to 'connecting communities' by building enduring relationships and making meaningful differences in the destinations it serves.

Mohammad Sarhan, vice president Emirates for India, said: “Education is a fundamental right. In line with our support for UN Sustainable Development Goal number 4, focused on quality education, we are dedicated to ensuring that children, regardless of their circumstances, have access to the resources needed to learn and create an equitable future for themselves.”

"We are pleased to partner with Smile Foundation, that has been working for over two decades to ensure underprivileged children have the opportunity to progress, setting them on the path for a brighter, more productive tomorrow. The bags from the Aircrafted KIDS collection will support their mission as they are uniquely made and filled with stationery, books, and hygiene items to assist children in their daily tasks and learning. We are proud to share these bags, which are upcycled from materials from our aircraft. They connect children to Emirates' history while demonstrating a sustainable use of resources."

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Emirates has donated essential supplies and limited-edition, handcrafted backpacks from its ‘Aircrafted by Emirates’ collection to a non-profit organisation in India.

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Wed, 26 Mar 2025 09:44:15 +0000 eNethersole 69744 at http://www.timesaerospace.aero
Zela Aviation to support ACMI leasing with XEJet Nigeria http://www.timesaerospace.aero/news/business-and-finance/zela-aviation-to-support-acmi-leasing-with-xejet-nigeria

The collaboration aims to provide flexible and reliable leasing solutions to airlines in the region and beyond.

Zela Aviation's chairman, Andreas Christodoulides, said: “We are excited to be working with XEJet and supporting their ACMI leasing opportunities. This cooperation strengthens our presence in Africa and allows us to provide additional capacity to airlines in need of efficient regional jet operations.”

Sukhjinder Mann, chief operating officer, added: "Putting our aircraft for lease on the international market is a major milestone for XEJet as it signifies the growth of XEJet and demonstrates the diversification of our business model, we operate and run a number of airlines and our ACMI business is also growing nicely. We are pleased to partner with Zela Aviation due to their international network of airline clients and operators. We believe in and are committed to this partnership.”

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Zela Aviation has entered a strategic partnership with Nigerian airline XEJet, having been mandated to promote the availability of its Embraer E145 aircraft for ACMI (Aircraft, Crew, Maintenance, and Insurance) lease.

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Wed, 12 Mar 2025 15:08:40 +0000 eNethersole 69693 at http://www.timesaerospace.aero
Emirates and Parsys design new telemedicine station for inflight customers http://www.timesaerospace.aero/news/flight-services-and-support/emirates-and-parsys-design-new-telemedicine-station-for-inflight

Emirates has invested more than USD2.4 million in co-designing the new equipment set with Parsys, which will be rolled out to 300 aircraft over the next few years. The groundbreaking ‘telemedicine station’ has advanced features such as high-definition video conferencing, remote passenger assessment, secure data transmission and 12-Leads Telecardia ECG – enabling Emirates’ ‘highly trained’ cabin crew to save lives in emergency situations.

More safety, speed and reliability for Emirates’ customers

The kit is an integrated, portable telemedicine station designed for cabin crew to gather important information and vital signs, which can then be transmitted to Emirates’ Ground Medical Support – a dedicated team of medical professionals who sit in Emirates Group Headquarters in Dubai and are contactable 24/7. The kit includes several medical devices like a pulse oximeter, thermometer, blood pressure monitor, glucometer, and electrocardiogram (ECG). Emirates customers who need medical support onboard flights can now have their vital signs or readings automatically transmitted to the Medcapture device via Bluetooth, eliminating any need for cabin crew to take notes and relay information manually.

The Medcapture device is a tablet which contains a new software application, customised to align with Emirates’ comprehensive medical procedures. The interface has an intuitive and easy-to-use design so crew members can operate it efficiently, even under challenging conditions. It also allows Emirates cabin crew to have real-time communication with the Ground Medical Support team, ensuring immediate access to expert medical advice while in the air. The tablet enables cabin crew to connect with ground-based doctors for real-time assessment of passenger medical cases. In some instances, it allows doctors to visually evaluate injuries or medical concerns remotely if required.

Linked to the Medcapture device is the Parsys Cloud, a cloud-based platform for Ground Medical Support to receive inflight data and to communicate with cabin crew. It is safe and reliable and ensures that customer data is handled in compliance with data protection regulations.

The Emirates and Parsys kits are already installed on multiple aircraft, and the airline said the kits have been ‘instrumental’ in several successful medical cases so far.

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Emirates has joined forces with Parsys Telemedicine to introduce next generation equipment that will enable customers to receive high-quality, speedy medical care in the air.

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Wed, 12 Mar 2025 08:44:38 +0000 eNethersole 69691 at http://www.timesaerospace.aero
Emirates and Costa Cruises extend strategic partnership through 2027 http://www.timesaerospace.aero/news/air-transport/emirates-and-costa-cruises-extend-strategic-partnership-through-2027

Emirates and Costa Cruises will collaborate on joint marketing efforts, harmonised flight scheduling, and dedicated capacity in the form of ‘cruise blocks’ with the availability of comfortable flights for cruise passengers to meet demand from key markets across the airline’s network where possible.

Both parties will also work closely on enhanced transport solutions between Dubai International Airport and Dubai Harbour Cruise Terminal.

Emirates and Costa Cruises will also explore opportunities to expand their partnership beyond Dubai, which includes regions in the Costa Cruises network like Central and South America, the Far East and Southeast Asia.

Adnan Kazim, deputy president and chief commercial officer, Emirates Airline said: “Costa Cruises’ commitment to Dubai stands as a testament to our shared vision of strengthening its position as the preeminent gateway for winter cruising. For Emirates, the cruise traveller segment offers immense growth potential, in addition to generating substantial multiplier effects for Dubai’s economy. We’ll be working closely with stakeholders across the tourism eco-system, including Costa Cruises, to support fast-tracked enhancement of infrastructure that enables seamless access between Dubai’s entertainment venues and attractions and Dubai Harbour, with a view to continue to elevate city’s appeal to discerning cruise guests."

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Emirates and Costa Cruises have renewed their partnership through 2027, with the aim of positioning Dubai as a major global cruise hub.

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Thu, 06 Mar 2025 09:02:47 +0000 eNethersole 69666 at http://www.timesaerospace.aero