Etihad's Manchester call centre staff graduate

21 agents, three team leaders and a quality executive will shortly return to Manchester after being trained in all aspects of selling and servicing flight reservations for all customers, including Etihad Guest loyalty programme members.  

Having completed their training, the graduates are now gaining experience in Etihad’s Abu Dhabi call centre, handling calls from all over the world.  

Ray Gammell, Etihad Airways’ chief people and performance officer, said: “Etihad’s fourth global call centre, in Manchester, is due to be operational by the start of 2012, creating 160 jobs for the local community. We are delighted not only by the progress these graduates have made during their time in Abu Dhabi, but also by the high standards they have set.”