Air India launches new baggage tracking feature on its mobile app

Dr. Satya Ramaswamy, chief digital and technology officer, Air India, said: “Leveraging real-time baggage tracking information available from its network airports and a scalable cloud applications infrastructure, this capability will keep our guests in touch with their baggage throughout the journey and significantly reduce concern, if any, about their checked-in bags.”

Designed and developed by Air India’s digital technology and design teams, in collaboration with the airline’s airport operations department, the feature offers a convenient option for end-to-end baggage tracking with minimal data entry. Guests can track their checked-in bags simply by scanning the barcode on their baggage receipts. Alternatively, this information becomes automatically available in the ‘My Trips’ section of the mobile app soon after the bags are checked-in, if the trip has been added there. The feature is also available under the Book & Manage section of the Air India website under ‘Track Your Bags’ tab.

“In our sustained efforts to enhance guest experience by embracing innovative digital technology, we can now provide real-time baggage status to our guests. This key-customer centric initiative marks a significant milestone in our transformation journey. Our mobile app serves as the ideal platform for our guests to use this feature as it provides specific information related to baggage as part of ‘My Trips’ segment. Guests can also add baggage tags easily by scanning with the mobile phone’s camera,” said Dr. Satya Ramaswamy, chief digital and technology officer, Air India.