Fly-SAX enhances customer interaction through improved website

The new website has been designed to provide the ultimate user-friendly experience with improved navigation and functionality, allowing customers to access routes information, special offers and packages, and purchase tickets online. 

The launch of the new website is part of the organisation’s ongoing efforts to enhance the quality of its services and provide detailed information on its fast-growing network of destinations, which for ease of orientation is divided into three separate categories – ‘Safari’, ‘Beach’ and ‘Connecting Kenya’. Whilst ‘Safari’ and ‘Beach’ are primarily tourist destinations, ‘Connecting Kenya’ reflects the company’s commitment to increasing aviation connectivity and improving the region’s transport infrastructure to support the rapid economic development of Kenya. 

The website also provides customers with information on Fly-SAX’s charter offering. This Pan-African service connects passengers to thousands of destinations that simply can’t be reached on commercial scheduled routes as well as allowing for maximum flexibility when tailoring a travel schedule.    

“At Fly-SAX, we put the passenger at the heart of everything we do,” said Don Smith, chairman of Fly-SAX. “We are launching our customer-orientated website to demonstrate our commitment to providing our passengers with the best possible service. To meet this promise, we need to fully engage and communicate with our customers, and this new platform has been designed to help us achieve this goal.”