Kenya Airways wins at Kenya E-commerce Awards

Image:  Kenya Airways

The Kenya E-commerce Awards, an annual awards ceremony first launched in 2019, celebrates the best brands in Kenya's digital commerce and marketplaces space. These awards aim to maximise marketing efforts for companies through advocating for their e-commerce platforms, engaging companies' audiences through nomination, voting and recognition, and offering a networking opportunity for companies by meeting key decision-makers for business.

To maintain leadership in the industry, the airline has continued to reinforce its digital strategy and approach to modernise and customise air travel experiences. The carrier has scaled products and services available on the website, including the enhanced booking experience, our revamped mobile application, the digitisation of health and travel requirements through Trusted Travel and our chatbot service.

Kenya Airways recognition in these awards is a clear demonstration of the airline's commitment to delivering world-class service through its efforts in building a seamless, navigable, consumer-friendly e-Commerce website that is kenya-airways.com.

Julius Thairu, Ag chief commercial and customer experience officer at Kenya Airways, stated that "The award demonstrates our commitment to improving our guest's experience during this most challenging period the air travel industry has experienced. This award is an acknowledgement of the hard work that our team continues to engage in to make a positive difference and set world-class standards across all our touch points with our customers."