Mauritius tops the bill in ACI's annual airport service quality awards

The annual survey of airport service quality (ASQ) ACI studied 34 key service areas and included eight major categories such as access, check-in, security, airport facilities, food and beverage, retail and more.
It rated Mauritius as top with Durban second, Cape Town third, Johannesburg fourth and Nairobi fifth.
Another African airport to make the finals was Upington Airport in the Northern Cape region of South Africa which won the best small airport category.
Mauritius was also an award winner in the Best Improved category.
"Airports are more than simply points of departure and arrival," said Angela Gittens, director general, ACI World. "They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success. In the fast-changing landscape of worldwide aviation, ASQ is the key to understanding how to increase passenger satisfaction and improve business performance.
"At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line," Gittens added.
The ASQ Awards are presented in four categories: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement.
"I see many airports on the 2014 top performers list that have made the cut year in and year out," Gittens said. "It's particularly satisfying to know that the benefits of the ASQ programme are long-term and far-reaching. Likewise, there are a number of new faces, effectively proving that ASQ has something to offer every airport, whether well-versed in passenger satisfaction or just beginning the journey toward customer service excellence.