FedEx Express opens new facility in Dubai

Above: His Highness Sheikh Ahmed bin Saeed Al Maktoum inaugurates the FedEx Express Al Garhoud facility along with U.S. Ambassador to the U.A.E. Michael H. Corbin, Mr. Gerald P. Leary and David Ross.

The new facility in Al Garhoud was officially inaugurated yesterday by His Highness Sheikh Ahmed bin Saeed Al Maktoum - President of Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline & Group, along with Mr. Gerald P. Leary - President of FedEx Express Europe, Middle East, Indian Subcontinent and Africa and David Ross – Senior Vice President of FedEx Express Middle East, Indian Subcontinent and Africa Operations.
 
Celebrating more than 20 years of business in the region, this expansion is indicative of the company’s continual growth and commitment to customers in the Middle East. The 59,000 square feet facility is a new office for more than 200 FedEx Express employees, and houses a brand new operations station, the 24/7 Customer Service Call Centre and a Retail Service Centre.

The opening of the facility is another milestone for FedEx in the region. Last year, the company celebrated the opening of a 48,000 square feet facility in the Jebel Ali Free Zone (JAFZA). In 2011, FedEx also launched its new B777 Freighter intercontinental flight route, which provides significant service improvements for customers shipping between North America and the Middle East.
 
“FedEx has been operating directly in Dubai for more than 23 years, establishing our regional hub here, with flights linking the Middle East to the rest of the world. The investment in the Garhoud facility is in line with FedEx’ strategy to continue offering outstanding services that fit our customers’ needs”, said Gerald P. Leary. “Dubai has, and continues to be at the centre of our regional operations, as a result of its access to large regional and global markets, its open trade and investment policies, as well as its strong macroeconomic environment”, adds David Ross.
 
The new facility in Al Garhoud is the fourth and largest FedEx station in the UAE Incorporating state-of-the-art technologies and advanced package processing systems that can sort up to 3,000 packages per hour, inbound and outbound shipments are now processed faster - enhancing the overall customer experience. The facility also serves as the eighteenth Retail Service Centre in the country, making it convenient for customers to drop-off and pick up their packages.