Saudia Cargo wins Best E-Commerce Carrier of the year – Middle East

The award acknowledges Saudia Cargo's performance in the e-commerce sector, and the company's role in supporting global logistics and fostering trade.

Saudia Cargo has experienced ‘remarkable’ growth in the e-commerce sector and has also made substantial contributions to global trade. Through its operations, it have successfully shipped over 47,000 tons of e-commerce goods to various continents. This has played a pivotal role in facilitating the movement of goods between the east and west, connecting Asia, Europe, and Africa, and resulting in a 16% year-on-year growth in courier products. During the third quarter of this year, Saudia Cargo's efforts have contributed to a 60% surge.

Teddy Zebitz, CEO of Saudia Cargo, said: "We are immensely honoured to receive the accolade of Best E-Commerce Carrier of the Year – Middle East at the Payload Asia Awards. This recognition reflects our e-commerce excellence and unwavering dedication to customer satisfaction. In the first half of 2023, our Net Promoter Score (NPS) increased by 9 percentage points compared to 1H-22, showcasing our commitment to surpassing customer expectations with efficient services. This feedback is a testament to our team's hard work and innovative approach, maintaining an above-90% On-Time Performance (OTP) and meeting our customers' need for speed, reliability, and agility. Our commitment to customer satisfaction indeed remains unwavering.”

“Additionally, through our longstanding partnership with Cainiao the logistics arm of Alibaba, we've earned a reputation as a dependable e-commerce carrier, serving multiple globally renowned e-commerce giants in the same league. This collaboration has played a pivotal role in bolstering and enhancing our e-commerce operations over the years, solidifying our position as a trusted provider in the industry.  We eagerly anticipate expanding our e-commerce route network across Asia and Europe, aligning with the evolving demands of the industry and the growing logistics needs of our customers."